Privacy Policy

1. Information We Collect

When you interact with our website, request a quote, or contact us, we may collect the following information:

• Personal Information: Full name, email address, phone number, and property address.
• Project Details: Property type (commercial or residential), roof type, ZIP code, and any messages you provide about your roofing needs.
• Usage Data: Pages visited, time spent on site, referring URL, browser type, device type, and IP address (anonymized for analytics).
• Marketing Attribution: UTM parameters, landing page, and referrer URL to understand how you found us.
• Location Data: Approximate geographic location based on IP address to provide localized service area information.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and service inquiries.
• Schedule inspections, appointments, and follow-up communications.
• Send project updates, appointment reminders, and service-related notifications via SMS, email, or phone.
• Improve our website, services, and customer experience.
• Analyze website traffic and marketing effectiveness.
• Comply with legal obligations and protect our business interests.

3. SMS Opt-In & Messaging Details

When you submit a quote request or contact form, you may opt in to receive SMS text messages from KAT Roofing Co. By providing your phone number and submitting the form, you consent to receive:

• Quote confirmations and follow-ups
• Appointment scheduling and reminders
• Project status updates
• Inspection notifications
• Service-related announcements

Message Frequency: Message frequency varies. You may receive approximately 2–5 messages per roofing inquiry or active project.

Message & Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details.

Opt-Out: Reply STOP to any message to unsubscribe. Reply HELP for assistance.

For more details, see our SMS Consent & Communication Policy.

5. Cookies & Tracking Technologies

Our website may use the following technologies:

• Essential Cookies: Required for core website functionality such as navigation and form submission.
• Analytics Cookies: Help us understand how visitors interact with our website (pages visited, time on site, etc.) to improve the user experience.
• Session Storage: Temporary data stored during your visit (e.g., session ID for analytics) that is cleared when you close your browser.
• UTM Parameters: URL-based tracking used to measure the effectiveness of our advertising and marketing campaigns.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

6. Data Security Practices

We take the protection of your personal information seriously and implement appropriate security measures including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure, access-controlled database storage with row-level security policies.
• Server-side API proxying to prevent exposure of sensitive credentials.
• HMAC signature verification for webhook integrations.
• Regular security audits and vulnerability scanning.
• Rate limiting to prevent abuse of form submissions and API endpoints.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct or update inaccurate information.
• Deletion: Request that we delete your personal information, subject to legal and business retention requirements.
• Opt-Out of SMS: Reply STOP to any text message or contact us to unsubscribe from SMS communications.
• Opt-Out of Email: Use the unsubscribe link in any marketing email, or contact us directly.
• Data Portability: Request your data in a commonly used, machine-readable format (California residents under CCPA).

To exercise any of these rights, contact us at info@katroofing.com or call (888) 389-4168.

8. Third-Party Services

We may use third-party service providers to assist with business operations such as:

• CRM and lead management tools (for responding to your inquiries)
• Analytics platforms (to improve our website)
• Communication platforms (for sending SMS and email notifications)

These providers only access your data as necessary to perform services on our behalf and are obligated to protect your information. We do not sell your personal information to any third party.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.